Allows taking in quick feedback info. You can supplement rating with Text Area to allow for explanation. You can ask several questions and put several Rating elements on the same screen, just don’t forget to backend name them differently for each question.
Consider how and when to ask for a rating. Remember that asking for rating while with the customer is most likely to provide dishonest answer since customer will not wish to raise a conflict and will prefer to refuse at all or send in higher mark. So asking after the fact is always better. For example, you can send a message asking for rating after your employee-servicer comes back from fulfilling the request. Also often a simple Yes or No is more honest and does not leave space for interpretation, for example, how good is 3 or 4 stars in understanding if customer liked his taxi ride or an auto service visit? Sometimes a more suitable question would be – would you ride with the driver again, yes or no. Would you come back to our service again, yes or no.
RATING ELEMENT PROPERTIES
- Backend Name: is used to reference this Element from the other parts of the App. Using Backend Name the value stored in the Element could be printed or it can be called for the logical conditions.
- Required: if checked makes this field required to be filled and would allow to move to the next page only when the field is filled and the file is uploaded.
- Font Family: select the font family from the list of defined fonts.
- Font Size: the size of text characters, measured in units called points (pts); a point is equal to 1/72 inch.
- Letter Spacing: is the adjustment of the horizontal white space between the letters in a block of text.
- Text Color: is sometimes used to convey meaning beyond the basic text. You may use the specific color to emphasize an important statement.
- Background Color: sets the background color of an element. The background of an element is the total size of the element, including padding and border (but not the margin). Tip: Use a background color and a text color that makes the text easy to read.
- Border: setting the border to 0 would make it invisible. You can customize the each of the 4 borders separately or all of them together.
- Corner Radius: how rounded the corners you want to be.
- Margin: the space around Element, outside of the defined border.
- Padding: the space around an Element's content, inside of the defined border.
- Hide Data From Object: the AppUser would not be able to see the data in the field in the History System Screen.
- Rating Type: select the style of the stars appearing.
- Visibility: the default state of the Element, is shown by default, but can be hidden.
- Conditional Visibility: the condition on which the element would become (un)hidden.
- Repeat Element: repeat the Element based on the Smart Filter.
RATING ELEMENT ACTIONS
- Toggle Element Visibility: check to make this element conditionally hidden based on the _Button Element_ pressed.
- Toggle Element Name: enter the name of the Element that needs to be hidden/shown when the link is clicked.